At Resin-Masters.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.
1. Return Eligibility
We accept returns for certain products within 14 days of delivery under the following conditions:
1.1. Eligible Items for Return
✅ Physical Products: Must be unused, in original condition, and in original packaging.
✅ Defective or Damaged Items: If you receive a defective or damaged item, we will replace or refund it.
✅ Wrong Item Received: If we send the wrong item, we will cover the return shipping cost.
1.2. Non-Returnable Items
🚫 Digital Products: Online courses, e-books, and downloadable content are non-refundable.
🚫 Custom or Personalized Orders: Items made specifically for you (e.g., custom resin trays, engraved resin clocks) cannot be returned unless defective.
🚫 Used or Opened Items: If the item has been used or damaged by the customer, it is not eligible for return.
2. Return Process
To initiate a return, follow these steps:
1️⃣ Contact Us: Email info@resin-masters.com within 14 days of receiving your item. Provide your order number and a brief reason for the return.
2️⃣ Approval & Instructions: If your return is approved, we will provide you with the return address and shipping instructions.
3️⃣ Return Shipping: You are responsible for return shipping costs, except in cases of incorrect or damaged items.
4️⃣ Inspection & Refund: Once we receive the item, we will inspect it. If approved, a refund will be issued within 7-10 business days to your original payment method.
📌 Note: If the returned item does not meet our policy requirements, we reserve the right to deny the refund.
3. Refunds & Processing Time
✔️ Approved Refunds: Processed within 7-10 business days after inspection.
✔️ Refund Method: The refund will be issued to the original payment method.
✔️ Shipping Costs: Shipping fees are non-refundable unless the return is due to our mistake (wrong item or defective product).
4. Exchanges
If you receive a defective or damaged item and prefer an exchange instead of a refund, contact us at info@resin-masters.com with photos of the damage. We will arrange a replacement at no additional cost.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days, follow these steps:
1️⃣ Check with your bank or credit card provider – refunds can take time to process.
2️⃣ Contact your payment provider (e.g., PayPal, Stripe).
3️⃣ If the issue persists, contact us at info@resin-masters.com for assistance.
6. Shipping Returns
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You are responsible for paying return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping service (e.g., USPS, FedEx, UPS) to ensure safe delivery.
7. Changes to the Return Policy
We may update this policy from time to time. Changes will be posted on this page.
8. Contact Us
📧 Email: info@resin-masters.com
📍 Address: 216 Park Street, Gardiner Montana 59030
We appreciate your trust in Resin-Masters.com and are here to assist you! 😊